The feds’ mortgage-complaint window is now open
Got a beef with your mortgage lender? Is your bank unresponsive when you complain that your escrow account is fouled up and making your monthly payments needlessly high? Did your loan officer bait-and-switch you into a more costly home loan than originally promised? Or worse yet: Did your loan servicer ignore you when you told him you’ve had an unexpected drop in income and needed a modification to avoid missing payments?
If any of this sounds familiar, here’s a heads-up about the newest and least-publicized source of federal help: the Consumer Financial Protection Bureau’s home-mortgage complaint and dispute-resolution hotline…
… The complaint hotline is accessible online at the CFPB’s website (www.consumerfinance.gov), by toll-free phone between 8 a.m. and 8 p.m. Eastern (855-411-CFPB) as well as by regular mail and fax.