Complaint Department

Need to file a complaint in Washington State? Need an issue resolved?

• Complaints regarding the real estate person or firm you are working with, file your complaint online with the Washington Department of Licensing Real Estate Division
• If your complaint concerns a commercial bank, mortgage broker, escrow agent, lending institution, you may want to file a complaint with the Washington State Department of Financial Institutions
• Complaints regarding home insurance should be filed with the Office of the Insurance Commissioner
• General complaints and or for any illegal activity contact the Washington State Office of the Attorney General

Before filing a complaint:

Contact the designated broker or owner of the real estate firm or the manager of the financial institution you are dealing with. Give the “boss” a chance to resolve your problem to your satisfaction.

Filing a complaint:

Most governmental agencies allow you to submit a complaint by mail, phone, or online. Be prepared with:

• Your contact information.
• The name, address, and contact information of the person or company you have an issue with.
• Is legal action pending?
• The nature of your complaint.
• What you think the business should do to resolve your complaint.